DAMAGE TO HOTEL PROPERTY – We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
REMOVAL OF HOTEL PROPERTY – We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address.
LOST PROPERTY – If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed within 1 month of the guest’s departure it will be disposed of by the hotel.
SMOKING – Guests who disregard or breach our no smoking policy within a bedroom will, without any exceptions, be charged for de-fuming costs. A fine of £50.00 will be levied per guest and will be deducted from card details provided. Any further damage to the room caused by smoking will be treated as damage to hotel property.
PETS – With the exception of assistance dogs, no pets are allowed.
ROOM KEYS – There will be a £20.00 charge should a guest lose or damage room keys or fobs. Failure to return keys on departure could also incur the same charge.
PARKING PERMITS – There will be a £50.00 charge should a guest lose or damage parking permits. Failure to return parking permits on departure could also incur the same charge.
INAPPROPRIATE BEHAVIOUR – Should the Duty Manager deem any actions by a guest inappropriate, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guests’ actions, the police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.